Freephone information line: 1800 45 45 55

Failsafe requests

  1. What is a failsafe request?
  2. How does a doctor respond online to a failsafe request?
  3. Why is a second failsafe request for the same woman received by the doctor?

What is a failsafe request?

A failsafe request is a written request sent by CervicalCheck to the doctor with clinical responsibility for a woman’s last smear test if the woman does not attend for:

  • a recommended early repeat smear test (following an inadequate or abnormal result)
  • a recommended colposcopy referral
  • a recommended post colposcopy follow up smear test.

A letter is also sent to the woman reminding her of the recommended action. The failsafe process operated by CervicalCheck is designed to ensure that all abnormal results are appropriately followed up.

Failsafe requests are sent 2 months after the due date for the woman’s recommended screening event – repeat smear test or appointment in a colposcopy service.

The doctor’s response to the failsafe request is used to appropriately update the woman's record on the Cervical Screening Register, in order to facilitate her appropriate cervical screening management.

Doctors who receive an Abnormal Follow up form for a woman from the programme may provide the response to CervicalCheck online using the ‘Respond to failsafe request’ facility (see left-hand panel). This avoids paper forms and postage.

Further information:


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How does a doctor respond online to failsafe request?

Use the ‘Respond to failsafe request’ facility (see left-hand panel). The doctor’s ID and the woman’s Cervical Screening Programme (CSP) ID are included on the Abnormal Follow up form sent to the doctor. These details are required to access the response facility.

The requested information can be quickly entered and then submitted, and an acknowledgment of the response can be printed for a doctor’s records.

Further information:

  • Respond to failsafe request (left-hand panel): click ‘About the failsafe process’ for more information and view the help text to make a response online


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Why is a second failsafe request for the same woman received by the doctor?

In order to follow up a woman’s recommended screening events, CervicalCheck will issue a second failsafe request to the doctor and a letter to the woman two months after the first request if the recommended smear test or appointment at colposcopy has still not occurred and no response was received to the first request.

It may happen that a response is sent by the doctor close to two months after the first request, but has not been processed before the second request issues.

Doctors are advised that the online Respond to failsafe request is the easiest and quickest means to respond to a failsafe request.

Further information:


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Is cuid den tSeirbhís Náisiúnta Scagthástála é CervicalCheck
Bosca Oifig Phoist 161, Luimneach
Saorghlao 1800 45 45 55
CervicalCheck is part of the National Cancer Screening Service
PO Box 161 Limerick
Freephone 1800 45 45 55

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Is cuid den Rannóg Sláinte agus Folláine i bhFeidhmeannacht na Seirbhíse Sláinte í an tSeirbhís Náisiúnta Scagthástála. Cuimsíonn sí BreastCheck – An Clár Náisiúnta Scagthástála Cíoch, CervicalCheck – An Clár Náisiúnta Scagthástála Ceirbheacs, BowelScreen – An Clár Náisiúnta Scagthástála Putóige agus Diabetic RetinaScreen – An Clár Náisiúnta Scagthástála Reitiní do Dhiaibéitigh.

The National Screening Service is part of the Health and Wellbeing Division of the Health Service Executive. It encompasses BreastCheck – The National Breast Screening Programme, CervicalCheck – The National Cervical Screening Programme, BowelScreen – The National Bowel Screening Programme and Diabetic RetinaScreen – The National Diabetic Retinal Screening Programme.